We have a 30 day returns policy – commencing from shipping date
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For the avoidance of doubt, original packaging for sealed boxes of NBA, AFL, Pokémon, and any other boxes of trading cards, means the original security film sealing the boxes must be intact (example Panini security film, AFL security film, Pokémon security film etc).
Single packets of trading cards must be in original condition, unopened. Single packs of cards that are returned which have the appearance of being opened and then resealed, will not be accepted.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) such as a digital item (live break) or any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Contact us at firstname.lastname@example.org to advise us you wish to return an item and the reasons why.
We will respond to confirm request meets conditions of our Returns Policy This email will confirm acceptance of a return on basis of either Refund or Exchange.
Return the product to:
Shop 3, 394-398 Middleborough Rd
Blackburn Vic 3130
Either in person or via Mail
Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend you use tracking or signature on delivery if returning by mail. EJ Cards is not responsible for missing mail.
If returned product matches confirmation email (see Step One), we will issue a refund, by the same payment method (eg credit card, bank transfer, paypal etc)
If we have previously agreed to an exchange / replacement (per confirmation email – Step One), we will mail item(s) within 48 hours.
We recommend you request (& therefore pay) registered, express or signature on delivery, insurance for your replacement / exchange.
If you return the item(s) in person to shop, we will finalise refund / exchange on spot – based on confirmation email (See Step one).